So before I get into the meat of this review, this one goes out to corporate. CORPORATE READ HERE: I actually own a tech solutions company with teams in Portugal, India, Philippines, as well as US Domestic. I also do business consultancy in which I coordinate BPO/KPO Outsource Teams across multiple different operations across different clients. I ALSO in my career worked as a Manager On Duty/Guest Services Agent for both HILTON and Marriott. I was also even the Opening Crew of a hybrid property by Marriott in a major city. TRANSLATION: I know my stuff when it comes to Hotel Operations and Guest Services. Now for the meat of it: while the Agent was very friendly, I was taken aback when I walked in to ....a TV screen with a remote agent all the way from India. It totally took away from the ENTIRE EXPERIENCE of what a check in experience should be. Granted, I know this is NOT a Hilton or etc, but its one of the most CRITICAL ELEMENTS of Guest Services and sets the tone for the entire stay. Having an Agent actually there adds to the "welcome" experience (or the "Wow! Factor", as I was trained). An Agent is there waiting, when you walk in. They are energetic, they are upbeat, they show initiative. They introduce themselves, they guide you to the front desk, they check you in, they ask if you need anything. TRANSLATION: the EXPERIENCE. Also, as a guest, knowing an Agent is on site and THERE makes me feel SAFER and rest-assured if I ever need anything. I know, because I WAS THAT AGENT. --- Now that is over, some more details. Again, granted, this was not a high-brand hotel, as to be expected. This was a last minute trip and the price was within our budget given our options. I was not exactly expecting a big experience, but I expected to have at least a descent stay experience. 1. I know there is smoking allowed on property in certain rooms, but the entire place smelled of cigarette smoke/weed. 2. At the stairwell, there was what smelled like Urine, possibly from a pet. 3. The exterior door has the lock busted out, meaning, anyone could arguably walk in. 4. The upstairs hall way was NOT air conditioned and it felt like it was a BAZILLION degrees, even at night, with stagnant air. 5. We requested an extra set of towels and roll of toilet paper. As an Agent, I was trained, and capable, to give these ON THE SPOT at client request. If not, I could go grab one and deliver it. We made the request to the remote agent, which, again, he was friendly, but it never arrived in our room. 6. This was on the night of a major casino event, so the fact that we barely saw any cars in the lot, was a major red flag. Take it from someone who works in corporate: there is a difference between "cheap" and "cost effective". This was not cost effective. Cutting corners in critical areas WILL BITE YOU. In closing, again, the agent was at least friendly. --------------------------

I had a very disappointing experience at Days Inn & Suites by Wyndham Red Rock Gallup. I needed to change my reservation to a different date and was willing to pay for an additional night, yet I felt that the staff made no genuine effort to help me, even though the hotel did not appear to be sold out. The way I was treated felt disrespectful, dismissive, and unprofessional. As a Native American, I left feeling that I was treated unfairly because of who I am, which was deeply upsetting. Instead of trying to work with me to find a solution, I felt brushed aside and unwelcome. The overall interaction also left me feeling uncomfortable and unsafe. Customer service should be respectful and accommodating whenever possible, and unfortunately that was not my experience here. P.S. I also feel that I was wrongfully deprived of my money during this experience. After everything that happened, I believe I was unfairly charged and left without a fair resolution. That only added to my frustration and disappointment. Based on how I was treated, I cannot recommend staying at this property.

Stayed one night on the way through on our travels. Definitely an old establishment. Our room needs to be updated but was very clean and had everything we needed. Friendly staff . Breakfast consists of available coffee in lobby and a breakfast bar if you ask. Good choice and great price if you are looking for a convenient, clean place with ample parking for a night.

Rooms are nice. Front desk was friendly. I wish there were bags in the trash can. And some sort of breakfast would be nice. But the staff was friendly, room was clean, fridge and microwave. And they do allow service animals. Also I’m a tough critic. This is a nice place to stay and affordable with friendly staff clean rooms

The rooms don’t look bad but they have pigeons living in the roof and every time you use the bathroom vent fan bird poop and bird feather fall all in the floor in front of the toilet. You can heard the pigeons crawling around above you all night sounding like big rats but you can hear the sounds and of pigeons. Some one will end up sick here from bird poop and filth from birds.

Had a great time! Had privacy and understanding. Glad to have stayed. P.s. and the pool and Jacuzzi were amazing!!! Top tier staff as well.

The light breakfast is a fruit bar from Walmart. Our card showed a pending charge which included the $50 deposit, which I expected, but after we left the full amount was still charged. The automated phone system says they’ll refund my deposit within 14 days. You don’t interact with people at the hotel or on the phone when dealing with this property.

Rooms are falling apart and customer service is bad. The price of room with how it it is not worth it. The ceiling has some water damage, carpet worn, dresser scuffed up. …unfortunately it looks run down. Customer service not very good, a bit combative. Hidden fees upon check in. When you ask any questions to the staff, the guy was very rude, and if questioned something would say, then don’t stay. If you just need a place to sleep it will do in a pinch but not going back here again. If you stay, recommend taking pictures of the room upon checking in for proof of damage was already there so you won’t get charged.

November/December 2025 - We stayed nearly two weeks in a deluxe two queen room and had a great time. The room itself was very spacious and the bathroom was not small at all. The view is the sun rises we're beautiful! Especially during the balloon rally. There were minor maintenance issues but they were addressed quickly and efficiently. They won't know something is wrong unless it's addressed, right? They were very kind and accommodating. The indoor pool and hot tub was a hit with the kids amd we managed to find pool toys on clearance at the local stores. The only issue that I feel needs to be fixed is the washer and dryer. They are priced good at $2 each but our clothes came out wet and the dryer wasn't able to dry them properly. Housekeeping staff were excellent and very nice. Shout out to them for being great. The location was great. There is a Family Dollar/Dollar Tree within a minute of driving, there is a Popeye's, KFC, Maverik, many Speedways, Denny's, Dick's BBQ, local restaurants, and plenty of fast food options within 5 minutes. There are a couple of grocery stores within 5-8 minutes West of there as well. There's hiking at the nearby Red Rock State Park. The freeway entrance is close as well and the Firerock Casino is about 10 minutes away. If you've never been there before, there is freeplay with new sign-ups and also a shuttle to take you there and back from the hotel. There are no bars or clubs nearby and I think the closest bar would be at the casino. We will be staying here in the future again when we come back to visit family again. Thank for the great stay!

I was really happily surprised! I've been so disappointed for the last several years at the condition and price escalate past value. This was a really big, clean, comfortable room at a good price. Great staff completed the it for me. Great place, I'll stop again