Anytime I stop in Gallup This is where I stay; since they’ve remodeled it’s better than ever. I can always count on a clean room, clean beds and amazing customer service. Today the front desk young lady went above and beyond, and the maintenance staff was extremely helpful. Reminds me why I stop here every time I come through.. 10/8/25 evening/night staff. I wish I got their names. Thank you!

If you don’t count the restaurant, it’s a five star experience. But the restaurant is a part of Hilton Garden Inn hotel and should have same standards. We were going to have a dinner there, but after seeing bartender’s attire decided to go to Sizzler’s close by instead. If we would want a Hooters type of establishment atmosphere, it would be perfect, but we were looking more for a Hilton Garden Inn atmosphere. I don’t know what is the deal with some high end hotels now days. Maybe this is a new dress code.

I want to give a big shout out to the two front desk girls. Jessey and Brianna were so helpful, accommodating and friendly. They turned a very stressful time into a great experience!! We had plans to stay at another hotel and were treated terribly, left and came without a reservation to the Hilton. From the moment I stepped up to the front desk, they bent over backwards to make our stay amazing! Hotel was wonderful! Rooms were clean, comfortable and welcoming. The restaurant and staff and food were all great! If you are heading to Gallup, you should definitely stay at Hilton Garden Inn. Thanks again Jessey you made my day :-)

Made a stop here on the drive home from Vegas. Quick access to I-40 and lot of food options. Near by. The property and room and very well kept and if I didn’t know better, the hotel still almost looks brand new. The beds were very comfortable and the staff was very friendly as well. All around, no complaints and a great stop for some good sleep.

Had a nice stay here! The staff is friendly and helpful. The hotel is close to restaurants and such with a WalMart conveniently nearby. The bathroom kind of had a weird funk to it, but the room was overall quite clean. They have an indoor pool, fitness center, and washer/dryer.

The hotel and beds were nice. And the restaurant was really yummy and super convenient. Front desk was kind and helpful. Got a knock at 845am from a lady not in uniform seeing if we were present in the room to clean, which I thought was a little weird. But then because the bathroom doors slam shut, it was 2 hours of every 5 seconds doors slamming in the morning time (I’m truly not over exaggerating). Tried to get my 4 month old a nap before we hit the road was not happening. Highly recommend the staff prop open bathroom doors when they clean. Other than this, thank you for a good stay.

The young lady working the bar on Saturday, May 30 is horrible. She was the shorter of the two servers. If you are native, great...but.....white, she won't give you the time of day. Nice hotel, but she ruined the experience for me. I will not stay here again.

Extreme clean and room service was absolutely top notch. It was conveniently right off the highway, location seems a little rough though, the walmart next door just got robbed right after we checked in.

Where do I even begin? On my way to teach a military class in Las Vegas I stayed at the Hampton inn 2 doors down (same parent company) and had a decent stay. On the way back, I decided to splurge a little and upgrade to the Hilton. That was my first mistake. Trying to unload a vehicle using their stupid tricycle luggage carts is a exercise in frustration. They constantly fall over and get stuck on any threshold, pebble, or minor object in their path. Then after I finally managed to wrangle that piece of crap to my room one of the staff came over to 'help' and even after I told him not to, grabbed the cart, dumping all of my gear onto the floor again. Once i get settled into the room, I noticed the strong smell of sewage (rm 115), a bit of investigation leads me to believe that the floor drain outside the handicapped shower is improperly trapped, allowing sewer gasses to come back into the room. Whatever, I'm tired, so I'll grab a bite and go get some sleep. $16 USD netted me a lukewarm flatbread where the only thing with any taste was the BBQ sauce on the chicken. To say this was underwhelming for the money is an understatement. Like most modern hotels, it's visually very appealing, but apparently built out of toothpicks and tissue paper. All night long I heard every door on every floor slam shut. I went to bed at 9pm and woke up at 7am, having gotten about 3.5-4 hours of sleep total. The doors are their own issue, as a disabled vet, I'm still fairly mobile but the doors on this property are self closing and the spring loaded hinges are 100% maxxed out (I wonder if anyone knows they're adjustable?). This is why every door slams like a castle gate in some B horror movie and makes getting into and out of the room a giant pain. Eventually this is going to knock over some elderly person on a walker or crutches and when the swarm of personal injury lawyers that infest New Mexico come calling, I hope they find me so that I can testify. And don't buy into the hype about 'amentities'. Simple things like a bottle of water that cost them .16c a unit are $2.00 if you actually take one. They nickle and dime you for everything, and lets not forget the $50.00 fee they tack on is case of 'whatever' that they don't tell you about until it shows up on your credit card statement. Hell, you don't even get a lit thermostat, meaning if you get up in the middle of the night to adjust the temp, you have to turn the lights on. Yay, not. I'm sure that this is quite posh by Gallup NM standards, but for the experienced traveler, this isn't your best option by a long shot. The ONLY reason I gave it two stars instead of one is because the room was very clean. Otherwise, hard pass.

Nicely updated and comfortable hotel. Very clean. Bed was comfortable. Cook to order breakfast was very good and reasonably priced. Close to highway for access but didn't hear highway noise.